The Air11 device-to-cloud data transmission delay issue that ResMed CPAP users had been experiencing has been resolved, according to an update on the company’s website.
ResMed says therapy data is once again populating normally from Air11 devices to AirView, myAir, and integrators.
“The experience of our patients, customers, and providers is paramount to our values and the service we strive to provide. We recognize the impact and inconvenience this has had on your organization and patients,” reads the update from RedMed. “We thank you for your understanding and patience as we worked to rectify the situation.”
ResMed attributed the cause of the now-resolved device transmission delays to an over-the-air firmware update that was rolled out in late July for Air11 CPAP devices to introduce two new features and improve the communications capabilities of the device. This update had the unintended impact of significantly increasing the amount of data being sent between therapy devices and the AirView cloud server, resulting in backlogged and delayed data in AirView and myAir.
According to the company, U-Sleep users may notice an uptick in patients flagged under the “no data” group due to the recent data delay. This occurs when U-Sleep registers data after the device has already scored it. While patient profiles will refresh automatically, the data within groups won’t. Users are encouraged to review and clear these patient groupings. Previously deactivated “no data” notifications will soon be reactivated, but no retroactive notifications will be sent.
ResMed addresses frequently asked questions on its website.